Cultural Harmony Plan 2024-2025 Highlights Report

A temporary City staff position, Communications Coordinator (Chinese Media) was created to strengthen engagement and proactive outreach with Richmond's Chinese-speaking community. With over 44 per cent of residents reporting a Chinese language as their mother tongue, this role has been pivotal in building partnerships with local Chinese media and expanding translation of City communications. • The City upgraded its Let's Talk Richmond online engagement platform to enable one-click translation into Richmond's 11 most widely spoken languages, along with customizable on- screen options such as adjustable text size, contrast and readability tools. By removing technological barriers and improving language accessibility and overall user experience, the City makes it easier for residents to share their perspectives and participate in shaping City initiatives. • The Community Services Pop Ups, originally launched by the City in partnership with Richmond Public Library in 2023, continues to assist residents in navigating government benefits, employment and volunteer supports, and settlement services. Now led by the Library,

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