Award of Contract - Granicus AMANDA 5-Year Support and Maintenance Renewal

The City posted a Notice oflntent to Contract (NOITC) 8551 to BC Bid on February 19, 2026 which closed on March 4, 2026 without challenge. The Sole Source NOITC process was unde1iaken since Granicus is the proprietary owner of AMANDA software and is the only known supplier delivering the required suppmi and maintenance, for which no other alternative or substitute exists. Additionally, the cost to introduce a new product or supplier would far exceed the total renewal contract value due to the following factors: • The AMANDA software continues to meet the City's requirements for property records, permitting, business licensing, inspections, analytics and reporting, and audit functions. Amanda also underpins the City's digital service delivery through MyRichmond, including MyBusiness, and is foundational to the Permit Optimization Program, enabling online pennit processing through MyPermit. • A new solution would not provide any benefit and would require duplication of cost and effort to source and replace the existing solution to fulfill business requirements, causing business disruption and delays in issuing permits and business licences. • Transitioning away from AMANDA would require uninstalling the existing solution and conducting extensive knowledge transfer to a new supplier, resulting in significant economic impact and business risk. Additional significant funding would be required.

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